About Us

Offering people affordable, accessible and ethical financial services’

NEFirst Credit Union is a sustainable and profitable credit union providing savings and loan accounts for our members for more than twenty years. Operating across the whole of the North East, including County Durham, Northumberland and all of the boroughs that make up Tyne and Wear (Newcastle, Gateshead, Sunderland, North Tyneside and South Tyneside).

NEFirst Credit Union was formed by the merger of over 20 smaller local community-based Credit Unions coming together to form a modern vibrant credit union that puts its members at the heart of everything they do. The credit union continues to organically grow and develop to meet the needs of individuals and families providing ethical financial services to the whole community.

The benefits of being a member of NEFirst include:

The benefits of being a member of NEFirst include:

  • Access to straightforward and secure savings accounts;
  • The availability to members of loans at interest rates that are much lower than many loan providers (especially door stop lenders, pay-day loan companies and pawnbrokers);
  • Free life insurance on savings and loans.*

we have offices in Gateshead, Stanley and Birtley, our registered office is in Durham.

*Life Insurance subject to terms and conditions. We are affiliated to the Association of British Credit Unions Ltd. (ABCUL)

Good reasons to save or borrow from NEfirst Credit Union
Our Values

NEFirst Credit Union is firmly rooted in the heart of the community and its values are core to all of its working practices.

NEFirst Credit Union is committed to providing quality and inclusive financial products to the community it serves. It strives to provide our members with an excellent, fair and transparent service in a friendly and professional manner.

For People, Not for profit 

NEFirst Credit Union is a not for profit organisation.

Surplus generated is returned to its members by way of a dividend or to improve or provide invested into additional products and services required by the members.


We use professionally qualified external Auditors who work in conjunction with our internal auditor and finance officer to carry out an annual audit.


NEFirst Credit Union, in common with all UK Credit Unions, is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Our Firm Reference Number (FRN) is 215686.

We are affiliated to the Association of British Credit Unions Ltd. (ABCUL)


Privacy Notice

We need to ask for and process information about you in order to manage your accounts and provide the services that we offer. These details will be held securely in line with all data protection regulation, used only for the running of your accounts and we will never sell it on to third parties. There are occasions where we will share it with our service suppliers, for example with Credit Reference Agencies for loans. More detail on this, how we manage your data and about your rights under the data protection regulation can be found in our privacy notice.